Shipping and Returns
Shipping of your order
Orders are generally shipped within 3 to 5 days after receipt of payment. They are shipped via our own delivery people. Orders can also be picked up at our warehouse in Drogenbos. Please contact us if you choose this delivery method. Whichever shipping method you choose, we will send you a link to track your package online.
Shipping fees include preparation and packaging fees as well as postage costs. Preparation fees are fixed, while shipping fees vary according to total weight of the package. We recommend that you group all your items in one order. We cannot group two orders placed separately, and shipping fees will apply to each of them. Special attention is given to fragile items.
Box sizes are appropriate and your items are properly protected.
Returns of your package
Orders are to be returned to our warehouse in Drogenbos, Avenue Paul Gilson 450/106, in the closed packaging as you received it upon delivery. The return costs are fully charged to the customer. You must notify us by email and upon receipt of your return and after verification we will proceed to refund within 7 days.